Policies, Procedures, Ordering, & Returning

    • Online Shop available at the Internet address rebelleconcept.com is run by Izabela Skała-Salamon doing business under the name concept Izabela Skała-Salamon entered in the Central Register and Information on Economic Activity of the Republic of Polish conducted by the minister responsible for the economy, which has: address of the place of business and delivery address: ul. Króla Bolesława Chrobrego 26/6 35-077 Rzeszów, Poland, NIP 5170274472 REGON 366490242, e-mail: studio@rebelleconcept.com, telephone number: 0048 720 787 000.
    • These Regulations is aimed at both consumers and businesses to use the Internet Store (with the exception of point. 9 of the Regulations, which is addressed only to entrepreneurs).
    • The administrator of personal data processed in connection with the implementation of the provisions of these Regulations is the Service Provider.Personal data processed for the purposes, in the field and based on the principles specified in the Regulations Shop. Providing personal information is voluntary. Any person whose personal data processing service provider has the right to inspect their content and the right to update and correct.
    • For orders in our internet shop, the prices indicated at the time of the order shall apply. The prices indicated are final prices, which means they include the statutory VAT valid at the given time and other price components.
    • Please transfer the amount after receipt of our advance payment request which you will receive by email. Please also indicate your name and the order number. Goods in stock will be dispatched as soon as payment is received to our account. If you order custom made product, we will require advance payment, which we inform you via email.
    • Delivery information

Our delivery costs are based on an item’s size and weight as well as the method of delivery.

Each of our product is different size, weight and shape, so the prices of delivery are different. Before shopping please contact us via e-mail or telephone so we can choose best delivery cost and option for You.

We deliver to the countries listed below:

  • Austria
  • Czech Republic
  • Denmark
  • France
  • Germany
  • Great Britain
  • Italy
  • Netherlands
  • Poland
  1. Return Policy

We want you to be happy with your purchase, which is why your satisfaction is guaranteed. If you decide that you do not want your item for any reason, please contact us by telephone or e-mail within 14 days of receipt, so we can arrange for exchange or return. Only items purchased from REBELLE.CONCEPT may be returned. All sales on clearance items and light bulbs are final. Items that have been used, installed or modified will not be accepted. We accept only saleable items in the original package. You may be charged for any missing parts. Special order items are subject to a 25% restocking fee. Custom orders may not be returned unless they have an operational or manufacturer design defect.

  • Returning an Item
    Before you return an item to us, you must first contact us by telephone or e-mail within the appropriate time frame. We will prepare returns form and send it to you via email, please attach it to returning item.Please pack the item in its original box. Be sure to pack such that all parts are included and the item will not be damaged during shipment. You must send products to REBELLE.CONCEPT and make note of the tracking number. Insurance and delivery confirmation are required.

Once the product is received at our warehouse in good condition we will issue a refund for the amount of the product to the account number used for the purchase, less original shipping charges. The returned item must be received by us within 14 days of receipt of return authorization. The refund for the returned item will be made upon receipt and inspection. If we determine that the item has been installed or used, credit will not be issued and the item may be returned to you at your expense.

  1. Color Accuracy
    We have taken great care to present all colors as true to actual color as possible. However, computer monitors vary widely and we cannot guarantee that the color you see accurately portrays the true color of any item.
    • E-Mail Privacy 
      Your email address is primarily used to contact you regarding your order. We are not in the business of lending, renting or selling e-mail addresses. We may from time to time use your e-mail to inform you of our promotional offers. If you do not wish to receive promotional offers via e-mail please contact us by telephone or e-mail.

Use of Information
When you place an order with us you will be asked for information such as your name, delivery/billing address, telephone number, e-mail address. We use this information to fulfill your orders and to inform you of your order status. We respect your privacy and understand the seriousness of sharing personal information to solicit further business from you. If you have further questions on our privacy policy please feel free to call us.